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Digital business
New horizons for the business in the digital era
5 Panel
Cases and practice of implementing digital technologies (panel topics: customer service, SMM)
Nowadays customers expect the convenience and simplicity of the purchase process along their entire path (including the ability to contact support at any stage of the transaction), a personal approach (customers should be recognized even if they communicate via several devices through various channels) and communication continuity. In order to meet these expectations, companies need to collect and analyze data, as well as establish a cross-channel ecosystem.
Digital trading floors and marketplaces
Marketplaces make the buying and selling process much more attractive for both sellers and buyers. In recent years, the popularity of electronic trading platforms has been growing, due to both the general trend towards digitalization and the generational change in business. According to Frost & Sullivan, the conversion of customer requests for marketplaces is about 10% in the B2B and 3% in the B2C segment.
Sharing economics
Such a phenomenon as sharing economy is included in the list of ideas compiled by Time magazine that will change the world in the near future, and also claims to be a new socio-economic model that changes the principle of consumption of goods and services. This phenomenon is explained by the fact that paying for temporary access to a number of products is often more profitable than buying it.
Social media services
Social networks are a powerful marketing research tool that allows you to collect the information about users that they themselves shared voluntarily. The effectiveness of such a communication tool was foreseen by the Russian writer of the 19th century Vladimir Odoevsky, who predicted the emergence of the Internet in the unfinished utopian novel "The year 4338": "... magnetic telegraphs are arranged between acquainted thanks to which people living far apart talk with each other." Currently, in Russia, the penetration of social networks is estimated at 47%, about 70 million people have social media accounts (for comparison: the global average is 45%). 99% of Russian Internet users use messengers or social network monthly.
New business models for digital economy
The future of the economy is determined not only by the capabilities of new technologies, but also by how these technologies are integrated into business processes. Within the context of digital transformation, the need for specialists with the appropriate competencies to create effective, flexible and scalable business models becomes obvious.